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Warranty, Exchanges and Returns

Guarantee

All items are guaranteed against manufacturing defects for 12 months
Vintage and Antique components may show minor signs of wear commensurate with age and are exempt from warranty

Care

Store all jewellery flat and avoid contact with other items
Do not bend or twist and use care when packing for travel
Do not immerse in water
Minimise contact with perfumes and cosmetics
Silver, gold and brass components may tarnish over time requiring a buff with an appropriate polishing cloth
Vermeil components may require periodic cleaning with mild detergent and a soft cloth (avoid polishing agents)

Returns and Exchanges

You may return an online order for refund, exchange or credit note.

Items purchased at a Market or Event may be returned for exchange or credit note.

All products returned to Kim Ashbridge Jewellery must be:

Unused and in original condition
Shipped by Registered Mail
Returned within 28 days of delivery

It is your responsibility to provide adequate packaging to ensure that goods are not damaged during return transit.
Goods returned must be in a saleable condition.